Shipping policy


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within [30] days following the date of [delivery] of the product;
(b) the returned product is unused, in its original [unopened] packaging [(with any seal or shrink-wrap intact)][, with any labels still attached,] and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.


In order to take advantage of your rights under this returns policy, you must:

[telephone to give notice before they return a product]

Products returned under this policy must be sent [by recorded delivery] to:
[Janie Wilson Ltd, Unit 7-9 Cape Mills, Farsley, LS28 5NA]
[You will be responsible for paying postage costs associated with returns under this policy.]


We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy ([including/excluding] the original delivery charges and [including/excluding] the costs of returning the product to us).

We will usually refund any money received from you [using the same method originally used by you to pay for your purchase].

We will process the refund due to you as soon as possible and, in any event, within [30] days of the day we received your returned product.

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